Help Center

Troubleshooting

Why Isn't “Post to Marketplace” Appearing?

The most common reasons the MarketBridge button doesn't show on a Zillow listing, and how to fix each one.

Work through this checklist

  1. Use Chrome on a computer — MarketBridge doesn't run on phones, tablets or other browsers.
  2. Confirm the extension is installed and enabled: click the puzzle-piece “Extensions” icon in Chrome and look for MarketBridge.
  3. Refresh the Zillow page. After installing the extension or navigating between listings, a page refresh is sometimes needed before the button appears.
  4. Confirm your browser is connected on the Browsers page. If it isn't, reconnect with a fresh activation code.
  5. Confirm your trial or subscription is active under Billing & Access.
  6. Make sure you're signed in to Facebook in the same browser before publishing.

Still stuck?

Try reconnecting the browser: remove it on the Browsers page, then connect again from the extension with a new code. If that doesn't solve it, email support@getmarketbridge.com and tell us which step above failed.

Did this solve it?

If not, email support@getmarketbridge.com and tell us where you got stuck.